FAQs

Delivery

 

How much does delivery cost?

Delivery is calculated based upon your postcode and the dimensions of the product you have purchased.  You can calculate the delivery cost for your order from our website prior to purchase via the ‘Freight Estimator’ which is located on every product page.  Alternatively you can call our Customer Service Team and they will assist.

 

When will you dispatch my purchase?

Upon receipt of your order and payment, your goods will usually be dispatched within 24 hours from our warehouse.  

 

How long will it normally take for my purchase to arrive?

Upon dispatch for our warehouse, transit time is usually:-

 

One Business Day – Brisbane, Sydney, Gold Coast, Sunshine Coast

Two Business Days – Melbourne, Canberra

Three Business Days – Tasmania, Adelaide

Five Business Days – Perth

 

For details of Country delivery transit times please contact our Customer Service Team.

 

Can I track my goods in transit?

 

Upon dispatch of your goods you will receive an email with your Consignment Note number and a link to our Couriers website which will allow you to track your goods in transit.  We also provide a contact phone number for the Courier.

 

Can I specify a time for delivery?

All deliveries take place during normal business hours, Monday to Friday (9:00am to 5:00pm).  It is not possible to provide an exact time of delivery, as this is dependant upon the delivery volume for the day.  We do provide a contact phone number for our Courier and they may be able to provide an estimated time on the morning of the delivery.

 

If you are not going to be home on the estimated delivery day we suggest:-

You have the item delivered directly to your place of work, or to a trusted neighbour or relative. Provide special instructions for the courier when ordering for a safe delivery place at your home (eg. Garage, behind the front fence).

 

Can I pick up my purchases from your Brisbane showroom?

Customers at our Brisbane showroom can purchase and pick up their goods when visiting.  To check stock availability call our Customer Service Team on 1300 338 978 or email [email protected] in advance of your visit.  There is no charge for pick up.

 

Paying for my Purchases


Is your website secure for Credit Card payments?

Replica Furniture processes order payments with eWay Payment Gateway.  Eway is a reliable, compliant and secure eCommerce service provider, acknowledged by all major banks and credit card suppliers.     

 

Can I pay with a Direct Deposit?

You are welcome to pay for your order with a Direct Deposit.  Please email [email protected] with your order details, including your name and delivery address.  We send you an email with a Tax Invoice with Direct Deposit details.  Your goods are available for immediate dispatch when the funds have cleared.

 

 

General


I need more details about your products, who do I contact?

Call our friendly and well trained Customer Service Team on 1300 338 978 or email [email protected]

 

How can you offer such great pricing?

We import all of our products directly from our manufacturers, there are “no middle men”.  In addition we maintain a low cost structure for business operations; this means that we can offer you, the Customer, exceptional wholesale pricing on premium replica furniture and lighting. 

 

Do you offer a Warranty on your products?

We source only durable items, from proven manufacturer’s who have complied with our rigorous selection criteria. All furniture sold comes with a full twelve (12) months warranty.   For further details please refer to the Terms and Conditions.

 

Do you offer discounts for Commercial volume purchases?

Replica Furniture operates a wholesale division that may be able to assist with further discounts for Commercial volume purchases.  Contact our Customer Service team for assistance.

 

If an item on your website is Out of Stock can I still Buy It?

We recommend that you proceed with your order as normal and our Customer Service Team will contact you within 24 hours with an estimated delivery time.  If the timeframe is not acceptable to you we will provide an immediate and full refund.

 

Do you offer Layby?

We do offer Layby terms.  A deposit of 20% is required to secure the item with the balance payable within 6 weeks.  Please contact our Customer Service Team for further details.

 

Do you offer Gift Vouchers?

Replica Furniture does offer Gift Vouchers.  Please contact our Customer Service Team for further details.