We accept the following methods of payment: Credit Card (Visa or MasterCard), direct deposit into our bank account, money order, personal or business cheque. All cheque payments require five (5) business days to clear prior to shipment.
Deliveries are made between 9.00am and 5.00pm weekdays. We can accommodate requests for a certain day of delivery (use our special instructions tab on the order form), however we use express couriers and they are unable to provide a specific time for delivery and cannot arrange to meet customers at a certain time. We strongly recommend that all customer nominate a safe place to leave the goods in the event they are not home (e.g. garage, out the back verandah etc.) or to get the delivery direct to your work. The special instructions section of the order form should be used for authority to leave requests.
In the situation where a delivery has been attempted and there was nobody to accept the goods and no special instructions were provided, Replica Furniture reserves the right to charge you for any additional costs incurred (e.g. shipping and storage) or to cancel the sale contract, in which case, we will fully refund you the net amount (i.e. the amount you paid minus shipping costs or storage costs).
Shipping and Handling
We know how important it is that you receive your product from Replica Furniture as soon as possible after purchase. We aim to despatch all items in stock within 2 business days, and for regular orders to be received within 5 – 7 business days. For larger items, we sometimes employ a specialist furniture removalist and they may operate outside the above timeframes.
For heavy items (glass coffee table) or bulky items such as a dining table or lounge chair, you will need to assist the driver to unload the item. Deliveries are kerbside only from a single delivery driver, to your door (ground floor) and do not include assembly or box removal. If you require assistance moving furniture within your home/business and or help in assembling the furniture then please note this is an additional charge. We can arrange for a ‘silver service’ deliver if required. Please contact our Sales Team on 1300 338 978 if you require a quote for this service.
We will notify you if we are unable to meet our estimated delivery timeframe but, to the extent permitted by law, we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
Our furniture is delivered using a National Express courier company direct to your door. Upon confirmation of your payment, most items will be shipped the next business day. Delivery time depends on your location, a notification email will be provided to you with full details of the delivery with the courier’s contact details and consignment note number.
All deliveries will take place during normal business hours Monday to Friday (9.00am – 5.00pm). Delivery times depend on volume on any given day, so it is not possible to provide exact time of delivery.
If you are not usually home during business hours, or are unable to accept delivery we suggest:-
* You have the item delivered directly to your place of work, or to a trusted neighbour/relative.
* Provide special instructions when ordering for a safe delivery place at your home or business (eg The Garage will be unlocked, behind the front fence).
PLEASE NOTE – Should you need to change your delivery address AFTER your items have been dispatched, re-direction charges will apply. Any requests to re-direct your goods will take 48 hours to process.
Refunds/Returns – Change of mind
Items may be returned within seven (7) days for a full refund of the purchase price. Please note that courier charges are non-refundable. Upon receipt of the item, a refund will be issued within three (3) business days. The item(s) must be returned in their original packaging, unassembled and in unused/unmarked condition. Customers must complete a return authorisation form prior to returning any items.
Due to Health & Safety regulations, our warehouse can only accept returns from a courier company directly. Please do not return items personally as staff may not be able to assist.
Faulty or Incorrect Goods
Please inspect your delivered goods immediately upon receipt and notify us within seven (7) days of delivery if the goods are damaged or do not comply with any of the sale contract. If you fail to do so you shall be deemed to have accepted the goods.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
We source only durable items, from proven manufacturer’s who have complied with our rigorous selection criteria. All furniture sold comes with a full twelve (12) months warranty against manufacturer’s faults. The warranty applies to normal domestic use that is not general wear and tear or a natural characteristic of the material used.
Please direct any warranty claims or queries to our customer service team on 1300 338 978.
Products, Availability and Pricing
Caution is taken to ensure that all items displayed on our website (www.replicafurniture.com.au) are in stock and available at the prices shown. We reserve the right to correct any errors that may be made by us in publishing these prices and availability.
Due to popularity or unexpected interruption to supply, some products may be out of stock. If we are unable to fill your order, we will contact you within 2 business days to provide an alternative item, place your product on backorder or issue a full refund.
Some items may require self-assembly.
12% off for 12 Days Promotion
The Member Discount does not apply during the 12% off for 12 Day Promotion.