FAQs

Products

Can you help me choose the right product?

Absolutely! Our experienced staff are here to help you choose the right product for your home or project.  Need help to select the right stool height?  Like some assistance with selecting a wood finish to match your table?  Perhaps you’re after some general styling advice?   Whatever your query, we are here to help!  Visit our showroom or call us on 1300 338 978.

 

Can I view your products in a Showroom?

Yes!  Most of product range is on display in our showroom in Newstead, Queensland.   Some products or colour variations may not be on display, so if there is something specific you want to see, you can phone ahead and ask our staff to check before you make the journey. 

If you can’t visit our showroom in person we can assist you over the phone with advice on products, assembly or product photos from the showroom floor.

 

Where is the Replica Furniture Showroom?

Our showroom is located at

31 Doggett St

NEWSTEAD QLD 4006

There is customer parking at the front of the showroom.

 

How can you offer such great pricing?

We import all our products directly from our manufacturers, there are “no middle men”.  We maintain a low-cost structure for business operations; this means that we can offer you, exceptional wholesale pricing on premium replica furniture and lighting. 

 

Do Replica Furniture products require assembly?

Many of our items require some assembly.  Please call our friendly staff on 1300 338 978 if you have any questions regarding assembly of a specific item, we are happy to help! 

 

Can you help me with assembly?

Our standard delivery service does not include assembly.  If you require assistance with removal of packaging, assembly and/or moving your furniture inside your premises please contact our sales staff for a quote on 1300 338 978.

 

Are all your products in stock?

Our website indicates stock availably.  We take care to ensure the website accurately represents the stock availability and pricing of all our products.

However, due to popularity or unexpected interruption to supply, some products may be out of stock.  If we are unable to fill your order, we will contact you within two (2) business days to provide an alternative item, place your product on backorder or issue a full refund.

 

Payment

How can I pay for my order?

We accept the following payment methods:

  • Credit card (Visa or MasterCard)
  • Direct deposit
  • Cheque (All cheque payments require five (5) business days to clear prior to shipment)
  • Layby
  • Gift Voucher
  • Zip money easy pay. 

Is your website secure for Credit Card payments?

Replica Furniture processes order payments with eWay Payment Gateway.  Eway is a reliable, compliant and secure eCommerce service provider, acknowledged by all major banks and credit card suppliers.     

 

Do you offer Layby?

We do offer Layby terms.  A deposit of 20% is required to secure the item with the balance payable within 6 weeks.  For more information contact our team on 1300 338 978.

 

Do you offer Gift Vouchers?

Replica Furniture does offer Gift Vouchers.  For more information contact our team on 1300 338 978.

 

Do you offer discounts for Commercial volume purchases?

Replica Furniture operates a wholesale division that may be able to assist with further discounts for commercial volume purchases.  Contact our team on 1300 338 978.

 

Dispatch & Delivery

Can I pick-up my order?

Yes, you can collect your order from our Brisbane showroom located at:

31 Doggett Street, Newstead QLD 4006

There is no charge to collect your order.

 

Do you ship to my location?

We ship Australia wide.  Sorry, we don’t ship internationally. 

To calculate delivery fee to your location, visit our website or call 1300 338 978.

 

How much does delivery cost?

Delivery is calculated based upon your postcode and the dimensions of the product you have purchased.  You can calculate the delivery cost for your order from our website prior to purchase via the ‘Freight Estimator’ which is located on every product page.  Alternatively, you can call our friendly staff for a quote on 1300 338 978.

 

When can I expect my order?

Upon confirmation of your payment, most items are dispatched the next business day.  Delivery time depends on your location.  Estimated delivery times for in stock items purchased before 10am are:

Same Day - Brisbane (order before 10am)
Next Business Day – Sydney, Gold Coast, Sunshine Coast
2 Business Days – Melbourne and Canberra
3 Business Days – Tasmania & Adelaide
5 Business Days – Perth

For estimated delivery times for other areas within Australia please call our sales team for more information 1300 338 978. 

 

Can I track my delivery?

Upon dispatch you may receive a notification email with details of the delivery including the courier contact details and consignment note number. This can be used to track your delivery online.  If you do not receive a consignment notification email and would like further information on the progress of your delivery, please contact call our friendly team on 1300 338 978.

 

What day/time will my order be delivered?

Deliveries are made between 9.00am and 5.00pm weekdays only.  Delivery times depend on volume on any given day, our couriers are unable to provide a specific time for delivery and cannot arrange to meet you at a certain time.  

In some locations (including Brisbane, Gold Coast & Sunshine Coast), we can accommodate requests for a certain day of delivery. To request a specific day for your delivery, use our special instructions field in the shipping details section of the online checkout or call 1300 338 978. 

 

I won’t be home to meet my delivery, what can I do?

If you cannot meet your delivery during business hours, we recommend you nominate a safe place to leave the goods in the event you are not able to wait at your premises to receive your delivery.  If you are ordering online, you can give your authority to leave the goods during checkout.    (e.g. in garage or at front door). 

 

What happens if I miss my delivery?

If you miss your delivery it will be returned to the courier company's depot.  They will leave a card for you indicating that they attempted delivery.  You need to contact the courier company directly to arrange for redelivery of your order.

 

Can I change my delivery address?

Yes.  We can update your delivery address prior to dispatch.   However, should you need to change your delivery address after your items have been dispatched, re-direction charges will apply.  See our Terms & Conditions for more information.

 

My order is bulky or heavy, what do I need to know?

Our standard delivery service is a basic kerbside delivery only.  A single delivery driver will deliver to your door on ground floor only.  For heavy or bulky items (such as dining tables, sofas or lounge chairs) you may need to assist the driver to unload the items. Our standard delivery service does not include assembly, removal of packaging or placement of your order inside your premises. 

If you need assistance with your bulky or heavy item contact our sales team for a quote on 1300 338 978.

  

I need some extra assistance with my delivery, can you help?

We can help you with moving furniture within your premises, assembly, and/or removal of packaging.  This service is provided at an additional charge and is available in selected locations only. Please call our friendly team on 1300 338 978 for a quote.

 

Returns, Exchanges & Refunds

I’ve changed my mind, can I return my purchase?

Yes.  We can accept returns of most items within seven (7) days for a full refund of the purchase price of the product (however, courier charges are non-refundable).   Please note that some conditions apply, please see our Terms & Conditions for more information.

To arrange your return, please contact our customer service team on 1300 338 978. 

 

Warranties & Consumer Guarantees

 Are my goods covered by a warranty?

Yes.  At Replica Furniture we source only quality, durable items, from proven manufacturers whom have complied with our rigorous selection criteria.  We provide a 12-month warranty for all our products. See our Terms & Conditions for more information.  

The warranty provides for the repair or replacement of a product that has a manufacturing or material defect that is not the result of commercial use, normal wear and tear, or a natural characteristic of the material used.  Note that normal wear and tear includes, but is not limited to, loosening of buttons (and other upholstery trimmings), scratching and scuffs. 

Please direct any warranty inquiries to our customer service team on 1300 338 978.