- Terms & Conditions
Terms and Conditions
Prices & Products
Caution is taken to ensure our website accurately represents the stock availability and pricing of all our products. We reserve the right to correct any errors that may be made by us in publishing these prices and/or availability. Due to popularity or unexpected interruption to supply, some products may be out of stock. If we are unable to fill your order, we will contact you within two (2) business days to provide an alternative item, place your product on backorder or issue a full refund.
Replica Furniture offer and distribute their products within Australia only. Our product range is not available to purchase outside of Australia.
We accept the following payment methods: Credit card (Visa or MasterCard only), Direct Deposit into our Bank Account, PayPal Express, Layby (20% deposit, with the balance payable in 6 weeks), Gift Voucher (authenticated and within terms), Afterpay, Zip Money, and Humm. Goods are dispatched or available for collection only after payment has cleared.
Estimated Delivery Timeframes
We work to meet our estimated delivery timeframe but, to the extent permitted by law, we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of failure to meet estimated delivery time. Refer to FAQs for more information on Estimate Delivery Times.
What day/time will my order be delivered?
Deliveries are made between 9.00am and 5.00pm weekdays only. Our couriers do not provide a specific time for your delivery and cannot arrange to meet you at a certain time. If you can’t meet your delivery during business hours, it is recommended you give your authority to leave the goods in nominated a safe place. Our Courier will not deliver to Mail Rooms or PO Boxes. If a delivery has been attempted and there was nobody home to accept the goods, and no authority to leave the goods was given, Replica Furniture reserves the right to charge you for any additional costs incurred (shipping and storage) or to cancel the sale contract, in which case, we will fully refund you the net amount (i.e. the amount you paid minus shipping costs or storage costs). Refer to FAQs for more information on delivery.
Change of Delivery Address
We can update your delivery address prior to dispatch. However, requests to change delivery address after your goods have left our warehouse, may attract additional charges. Any requests to re-direct goods may take up to 48 hours to process.
Bulky & Heavy Item Delivery
Our standard delivery service is kerbside only from a single delivery driver, to the door on ground floor only. For heavy or bulky items (including, but not limited to, dining tables, sofas or lounge chairs) you may need to assist the driver to unload the items. Our standard delivery service does not include assembly, removal of packaging or placement of items inside the premises.
Acceptance of Delivery
Please inspect your delivered goods immediately upon receipt and notify us within seven (7) days of delivery if the goods are damaged or do not comply with the terms of the sale contract. If you fail to notify us within seven (7) days of delivery you shall be deemed to have accepted the goods.
We accept returns within seven (7) days for a full refund of the purchase price of the product. However please note that courier charges are non-refundable, this includes the cost of shipping the item/s to you, and the cost of the return shipping and any associated administration fees. The item(s) must be returned in the original packaging, unassembled and in unused/unmarked condition. For the return of bulky, heavy, or large items, the goods will need to be strapped back onto their pallet. Where an item has been removed from the pallet prior to delivery a pallet will need to be sourced by the customer, or an additional fee will be payable. Please note that floor stock, showroom clearance stock and special-order items cannot be returned if you change your mind.
You must complete a return authorisation form prior to returning any items. Due to Health & Safety regulations, our warehouse can only accept returns from a courier company directly.
Upon receipt of the returned item, a refund will be issued within three (3) business days assuming the item(s) returned meets the conditions for change of mind returns described above.
Warranty & Consumer Guarantee
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Replica Furniture provide a 12-month warranty for all our products. The warranty applies to normal domestic use only. The warranty provides for the repair of the product that has a manufacturing fault, deeming the product not fit for purpose and not able to be used as intended. If the fault is deemed irreparable by the supplier, then a replacement part may be supplied. Where a replacement or repair is not available a refund may be provided. To the extent permitted by Australian Consumer Law, the customer may be responsible for the reasonable costs and expenses associated with making a warranty claim including returning or transporting the product to Replica Furniture.
Minor scratches, knots, or joins in timber, scuffs, or buttons loosening or detaching do not constitute a manufacturing fault. Normal wear and tear of a product does not constitute a manufacturing fault and is not covered by the warranty. Normal wear and tear includes but is not limited to scuffs or wearing of seat pads, loosening of buttons or upholstery trimmings, buttons detaching, scratches, timber grain inconsistences or changes, fabric pilling, or any changes to a product because of the environment or usage, and are not covered by the warranty.
Further, goods used in a commercial setting or that have been altered in any way are not covered under warranty. Items used in anyway other than their intended purpose, and items that are misused or abused are not covered under warranty. Items incorrectly assembled or modified are not covered under warranty. Items incorrectly cared for or maintained are not covered under warranty. Items that are used outdoors that are not included in our ‘Outdoor Furniture’ section of the website are not covered under warranty.
Should you wish to return an item due to superficial or cosmetic, naturally occurring characteristics including but not limited to colour, knots, blemishes, or inherent differences in grain or finish, then the customer is liable for the cost of all associated freight and handling fees.