Terms & Conditions

Prices & Products

Caution is taken to ensure our website accurately represents the stock availability and pricing of all our products. We reserve the right to correct any errors that may be made by us in publishing these prices and/or availability.  Due to popularity or unexpected interruption to supply, some products may be out of stock.  If we are unable to fill your order, we will contact you within two (2) business days to provide an alternative item, place your product on backorder or issue a full refund.

Payment

We accept the following payment methods: Credit card (Visa or MasterCard only), Direct deposit into our bank account, Cheque (All cheque payments require five (5) business days to clear prior to shipment), Layby (20% deposit, balance due in 6 weeks) and Zip money easy pay. Goods are dispatched only after payment has cleared.

Delivery

Estimated Delivery Timeframes

We work to meet our estimated delivery timeframe but, to the extent permitted by law, we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of failure to meet estimated delivery time.  Refer to FAQs for more information on Estimate Delivery Times.  

 

What day/time will my order be delivered?

Deliveries are made between 9.00am and 5.00pm weekdays only.  Our couriers do not provide a specific time for your delivery and cannot arrange to meet you at a certain time.  If you can’t meet your delivery during business hours, it is recommended you give your authority to leave the goods in nominated a safe place.  If a delivery has been attempted and there was nobody home to accept the goods, and no authority to leave the goods was given, Replica Furniture reserves the right to charge you for any additional costs incurred (shipping and storage) or to cancel the sale contract, in which case, we will fully refund you the net amount (i.e. the amount you paid minus shipping costs or storage costs). Refer to FAQs for more information on delivery.  

 

Change of Delivery Address

We can update your delivery address prior to dispatch.  However, requests to change delivery address after your goods have left our warehouse, may attract additional charges. Any requests to re-direct goods may take up to 48 hours to process.

 

Bulky & Heavy Item Delivery

Our standard delivery service is kerbside only from a single delivery driver, to the door on ground floor only.  For heavy or bulky items (including, but not limited to, dining tables, sofas or lounge chairs) you may need to assist the driver to unload the items. Our standard delivery service does not include assembly, removal of packaging or placement of items inside the premises. 

 

Acceptance of Delivery

Please inspect your delivered goods immediately upon receipt and notify us within seven (7) days of delivery if the goods are damaged or do not comply with the terms of the sale contract. If you fail to notify us within seven (7) days of delivery you shall be deemed to have accepted the goods.

Returns

We accept returns within seven (7) days for a full refund of the purchase price of the product.  However, please note that courier charges are non-refundable.   The item(s) must be returned in the original packaging, unassembled and in unused/unmarked condition.  Please note that floor stock, showroom clearance stock and special-order items cannot be returned if you change your mind. 

You must complete a return authorisation form prior to returning any items.  Due to Health & Safety regulations, our warehouse can only accept returns from a courier company directly.

Upon receipt of the returned item, a refund will be issued within three (3) business days assuming the item(s) returned meets the conditions for change of mind returns described above.

Warranty & Consumer Guarantee

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Replica Furniture provide a 12-month warranty for all our products.  The warranty applies to normal domestic use only.  The warranty provides for the repair or replacement of a product that has a manufacturing or material defect that is not the result of commercial use, normal wear and tear, or a natural characteristic of the material used.  This warranty does not apply to goods that have been altered by the user in any way.