Fast, Australia-wide Shipping
Items in stock, warehoused in Australia, ready for immediate dispatch sounds almost too good to be true in today’s market - but at Replica Furniture it is something we truly believe sets our company apart! Key practice including next business day dispatch, and online tracking means that not only can you watch your order progress, but you can be assured that it will be delivered fast no matter where you reside around Australia. When browsing our website, it is clear and easily distinguishable which of our product lines are in stock. This does not mean on pre-order or in stock in an overseas warehouse. This means in stock, in our Brisbane-based warehouse, available for immediate next day dispatch!
For Replica Furniture providing a fast and efficient delivery service is a result of ‘well-oiled’ systems and a dedicated staff working together to ensure you as our end customer receive a beautiful product in a timely manner. Further to having our website stockholding accurate, and systems in place to ensure fast dispatch, is the importance of thoughtful packaging to ensure your item arrives at your location in perfect condition with no damage due to transit. It is typical that your delivery will experience several different handlers as it transits between depots, including passing through sorting machinery and travelling via different modes of transportation. Having your item properly packaged is essential, which may include soft packing, boxing, and wooden pallets. Our warehouse team puts careful consideration into how your item is boxed/palletised to ensure it makes its way to you not only quickly, but also safely.
When you place your order - be that online, in-store, or over the phone, you can leave detailed instructions for your delivery to ensure the process is as smooth as possible. An ‘Authority to Leave’ may be given to permit the delivery of goods without a signature, should you not be available during business hours to accept delivery and there is a safe place to leave the goods at your location. Our online ordering system allows you to leave detailed information for your delivery to ensure we can deliver your goods quickly and in the most convenient way possible for you!
When your order has been placed it will be picked and packaged ready for dispatch the next business day. Our estimated delivery times for different regions are clearly displayed via our website to ensure you are fully informed prior to ordering. Should you wish to gain further information on a delivery time frame or freight expectations our friendly and knowledgeable staff are always here to help. Our standard nationwide delivery time frames are as follows:
· Brisbane: order before 10am to receive the same day
· Sydney, Gold Coast & Sunshine Coast: next business day
· Melbourne & Canberra: 2 business days
· Tasmania & Adelaide: 3 business days
· Perth: 5 business days
As part of our dedication to ensuring you receive a swift and satisfactory delivery service, a tracking number is provided for all interstate deliveries. A confirmation email containing your tracking number will be sent once your goods dispatch from the Replica Furniture warehouse. This will contain details of the delivery including the website link to track your order online. Local Brisbane and surrounding areas will be notified via text message when their order is out for same day delivery. This is all a part of our understanding and commitment to help customers receive their order with sufficient notice to be available To accept delivery.
As both an online and bricks and mortar retailer we understand the importance of ensuring that customers can source all relevant information for any product, order, or freight query. Our FAQ page is a valuable source of information in answering a variety of common questions. Furthermore, the Replica Furniture website is extremely user friendly with a clear layout proving accessible information that one may require before placing an order. Our friendly staff are also available 7 days a week to take your call or email and answer any queries you may have prior to placing an order.
At Replica Furniture we like to go over and above for our customers where we can. For some customers this may be by the way of holding your order at our warehouse for a specified time until you are ready to take delivery. For others it may be allowing pick up of your order from either our showroom or warehouse. Customer service is at the core of what we do at Replica Furniture, and where we can do our best to meet a request, we will always stive to exceed your expectations. We like to think this is evident in our online reviews where our customers have taken the time to provide feedback on their experience.
At Replica Furniture our team is accessible, local and friendly. We are a family-owned company and uphold values such as ensuring your product is not only of high quality, but delivered fast, packaged well, and furniture that provides you many years of enjoyment in your home or commercial space.
